Who We Are
Tech Live Connect (TLC) is a leading Premium Technical Support (PTS) provider to consumers worldwide, with all the services delivered remotely online via our encrypted secure platform. Since 2011, we have served over 3 million customers and have been trusted by a growing base of active subscribers (>1,000,000) with a boastful rating of 9.8 out of 10 on Trust Pilot (a third party consumer review platform), delivering a resolution rate of over 95%, and a CSAT (Customer SATisfaction) rating of 93+%. Through its dedicated state-of-the-art 24x7 call center, TLC strives to provide effective and expeditious resolution to your technical issues on a friendly, one-to-one level.
No issue is too big or too small for our TLC friendly Tech Experts. We respond swiftly to your call, connect remotely to your computer, and stay connected with you until the problem is solved. We're here to improve lives with eloquent customer service and expert technology care!
Mac or PC, desktop or laptop, Smartphones or Tablets –it doesn't matter! As long as your troublesome technology connects to the Internet or a computer, TLC can fix it for you with our innovative remote technology support. We fix computers, smartphones, tablets, routers, printers, and more. Each day, our tech experts repair broken programs, remove viruses, and do whatever it takes to get you back to enjoying technology with ease.
'Customer Delight' is the service mantra by which all of TLC's Live Experts strive to operate, as supported by our 'no questions asked' money-back guarantee. TLC's message is clear and simple: we fix your PC, or you don't pay. Give your PC some TLC today, and unleash your computer's true potential.
TLC is the Quality Leader in Technical Support
TLC is a leading tech support brand which renders non-stop support to its Customers and businesses across the globe. Since our humble beginning, we have primarily focused on making technology simpler for the world by delivering turnkey technical support solutions for computers and peripherals.
By leveraging cutting-edge technology and tools, TLC provides dedicated support to millions of clients across business verticals. Our quick & reliable Live Experts are available on a 24/7 basis, 365 days a year to provide premium tech support services, yielding a 93+% customer satisfaction index...a clear indicator of our Quality approach to PTS services. Our goal is to ensure that our customers experience fast, courteous and effective support the first time, and every time they require our expertise…and is shown by our First Call Resolution rate of over 95%. . Our team of technical experts leaves no stone unturned to provide instant remote tech help for your home and office devices. We proficiently cater to all tech issues, right from PC optimization, comprehensive diagnostic and repair, device setup and installation to nasty virus removal.
Leave it to our experts, you just need to sit back and relax. Your PC will run like new- We fix simple to complex PC technical issues within no time.
Our mandate is very clear…we ensure that our staff planning supports 24x7 access to Live Experts with minimum wait times, and that our customers get a resolution to their technical issue in a timely and effective manner. Our Live Experts & Subject Matter Expert engineers are highly experienced & qualified, all hired through a series of demanding technical interviews, and trained to think and adapt versus following rigidly scripted processes. Moreover, our Live Experts truly are available 24/7 'round the clock', so you can rely on TLC at your convenience.